United Rentals rolls out AI tools to 1,600 branches

Key Takeaways:

• United Rentals has rolled out an AI-powered business intelligence agent across 1,600+ branches, allowing operational teams to query company data in plain language and make faster, data-driven decisions.
• By unifying financial, operational, fleet, telematics, and contract data on Snowflake’s governed platform, the company reduced manual effort while improving access to trusted, real-time insights.
• The BI agent is the first of several internal AI tools, with additional agents already in development for equipment health, telematics, and other operational use cases.

The Whole Story:

AI Data Cloud company Snowflake has announced that United Rentals, one of the world’s largest equipment rental provider, has rolled out a new AI agent built on Snowflake Intelligence to operational teams working across 1,600+ branches.

Snowflake stated that the Business Intelligence Agent allows branch managers, sales leaders, and regional teams to ask questions of their company data in plain language, drill down, and get actionable information quickly.

The company added that the deployment gives employees a more flexible, conversational way to interact with company data across financial and operational functions. Since rolling out earlier this year, United Rentals says it has seen steady growth in adoption and repeat usage.

“Our innovation vision is to apply technology in ways that strengthen our operational processes and help our people do their jobs more effectively,” said Tony Leopold, Chief Technology and Strategy Officer, United Rentals. “Snowflake helps us build on our existing data foundation with a trusted, governed platform. With Snowflake Intelligence, employees can use natural language to better understand their data, discover actionable insights, and make more informed decisions.”

Leveraging Snowflake, United Rentals unified financial operations, fleet and telematics data, pricing, contracts, accounts receivable, and internal documentation into a single governed platform, creating a stronger foundation to extend trusted insights and AI across the enterprise. Officials say this approach allows analysts to continue querying data and building visualizations while also enabling business users to ask questions in real time, reducing manual effort and accelerating decision-making across the organization.

In parallel with the Business Intelligence Agent, United Rentals is using Snowflake Cortex Code, a data-native AI coding agent that automates and accelerates end-to-end enterprise development, to build, test, and maintain additional internal AI agents.

United Rentals’ Business Intelligence Agent is the first of several AI apps developed on Snowflake using Snowflake Intelligence and Cortex Code. Additional agents are already in progress for equipment health, telematics, and other internal operational use cases.