Karina Delcourt is the person who takes ETRO’s big ideas and actually makes them reality. She doesn’t chase shiny tools for the sake of it. She pressure-tests them, figures out who will use what (and when), spots the friction points before rollout, then builds the pathway, support, and follow-through so adoption sticks. A big part of Karina’s edge is how she thinks in systems. With an architecture and planning background, she naturally zooms out to see how a change in one workflow will ripple across estimating, projects, field teams, and back office — then zooms back in to break that complexity into logical, executable steps. Colleagues say most ETRO innovations “take their first breath at Karina’s desk,” and they credit her with reducing redundancies, improving project life cycles, and elevating the day-to-day work experience across the company. The result is innovation with discipline: smarter platforms, smoother coordination, fewer bottlenecks, and a company that’s becoming more tech-enabled without losing its grip on what actually helps teams deliver.